Agile Design Sprint for COVID19 Proof Cloud DMS
Overcoming critical operational inefficiencies and improving employees’ overall document management experience.
Challenge
Hercules Capital Inc. trusted Opentrends to drive their digital transformation to evolve their legacy, on-premise, local file system to a brand new, cloud-based, global document management system (DMS).
Employee-centered, 24/7 availability (from anywhere), and a high level of security were some of the main functional requirements uncovered by our design thinking sessions.
‘’Having all of our documents in a cloud-based solution has made a major difference for us in terms of speed and mobile accessibility. More so, it enabled us to face the current situation of working from home in a much more prepared state than we otherwise would have.’’
Christian Follmann, Head of Operations @Hercules Capital
Strategy
Design thinking with fast prototyping
We started our Design Sprints by interacting with real stuff (like paper, pens, sticky notes) and team members (e.g. financial controllers, administrative users, IT people). Opentrends Design Sprint method distills the essentials business needs and focuses on detecting and removing pain points. Together, we shaped a first paper prototype to make…
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